Support
Find answers about joining LifeSignal, managing invitations, and understanding alerts.
Getting started
What happens when I join the waitlist?
We save your email and permission to send launch updates. No account is created and no payment is taken. Joining does not activate monitoring.
How do I leave the waitlist?
Email us from the address you registered and ask to leave the waitlist. Any launch email will also include a way to unsubscribe.
Where can I get the app?
Join the waitlist on our homepage to hear when access opens. Device compatibility and setup instructions will be provided when the app is available.
Invitations and contacts
My invitation link has expired. What should I do?
Ask the person who invited you to send a new invitation from the app. Open the new link and verify the invited phone number before accepting.
I have not received my verification code.
Check that you can receive WhatsApp messages on the invited phone number. Wait briefly before requesting another code, then use the newest code. If the problem continues, email us.
How do I stop receiving contact messages?
Open your secure contact or alert link and choose “Manage contact preferences.” You can leave that contact or opt out of future contact alerts and invitations. You can also reply STOP to a LifeSignal WhatsApp message.
Monitoring and alerts
What should I do if I receive an alert?
Reach out to the person directly. If you believe there is immediate danger, contact local emergency services. LifeSignal does not dispatch emergency assistance.
Does acknowledging an alert confirm that someone is safe?
No. Acknowledgment only records that you saw the alert. New activity or a check-in from the account holder resolves the incident.
Why might an alert arrive when I have used my phone?
Permissions, battery restrictions, connectivity, or delayed background work can interrupt updates. Check the monitoring status and permissions in the app, and use a check-in to record that you are active.
Can I pause monitoring?
Yes. Use the monitoring controls in the app. Messages already submitted for delivery may still arrive after you pause.
Need more help?
Email lifes.signal@gmail.com.
Tell us what you were trying to do and what happened. For app issues, include your device model and app version if available. Never send verification codes or secure invitation links.
This inbox is for product support, not emergency assistance.